cv10 Frequently
Asked Questions

cv10 requires a valid government-issued photo ID for KYC verification — accepted documents include a National Identity Card (NID), passport, or driving licence. You will also need to submit a selfie holding the document and, in some cases, proof of address such as a utility bill or bank statement dated within the last three months.

cv10 completes standard KYC verification within 24 to 48 hours on business days. During peak periods, such as major BPL or IPL match seasons, verification may take up to 72 hours. You will receive an email notification at the address registered to your account once verification is complete.

To reset your cv10 password, click the "Forgot Password" link on the login page. Enter your registered mobile number or email address and cv10 will send a one-time reset code within a few minutes. Enter the code, set a new strong password, and log in as normal. If you do not receive the code, check your spam folder or contact support at [email protected].

No — cv10 permits only one account per person. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being permanently suspended and any balances forfeited. If you have accidentally created a duplicate account, contact cv10 support immediately at [email protected] to resolve the situation.

A bKash deposit on cv10 is typically credited to your account balance within 1 to 5 minutes. In rare cases involving network congestion or bKash system maintenance, processing may take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact cv10 support with your bKash transaction reference number for investigation.

The minimum deposit amount on cv10 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket and Upay. For bank transfer methods via Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank or City Bank, the minimum deposit is ৳500. There is no maximum deposit limit imposed by cv10, though individual payment providers may apply their own daily transaction caps.

The minimum withdrawal amount on cv10 is ৳500 for all payment methods including bKash, Nagad, Rocket, Upay and bank transfers. Withdrawals below this threshold will not be processed. There is no withdrawal fee charged by cv10, though your payment provider may apply standard transaction charges on their end.

cv10 processes withdrawal requests within 24 hours on business days. Mobile wallet withdrawals to bKash, Nagad and Rocket are typically completed within 1 to 4 hours once approved. Bank transfers to Dutch-Bangla, BRAC, Islami Bank, Sonali Bank or City Bank may take 1 to 3 business days depending on interbank processing schedules.

cv10 does not charge any platform-side fees on deposits or withdrawals. However, some payment providers — particularly mobile wallets such as bKash and Nagad — may deduct a small transaction fee on their end when processing payments. cv10 recommends checking your provider's current fee schedule before initiating a transaction.

On cv10, cricket betting allows you to place wagers on match outcomes, top batsmen, top bowlers, total runs, individual over totals, and many other markets across BPL, IPL, T20 World Cup, ODI and Test matches involving the Bangladesh Tigers and other international sides. Navigate to the Cricket section, select your match, choose a market, enter your stake in BDT, and confirm your bet.

Yes — cv10 covers Bangladesh Premier League (BPL) matches with extensive betting markets including match winner, total sixes, highest opening partnership, player performance specials and live in-play betting. BPL is one of the most popular betting events among cv10 players in Dhaka, Chittagong, Sylhet and across Bangladesh.

Yes — cv10 is fully optimised for mobile browsers on both Android and iOS devices. The platform is accessible via any modern smartphone or tablet browser without requiring a separate app download. The mobile experience includes the full range of games, betting markets, deposits, withdrawals and account management tools.

The Return to Player (RTP) percentage on cv10 slot games varies by title and provider. Most slots on the platform carry an RTP between 94% and 97%. Individual game RTPs are displayed within each game's information panel. High-RTP titles from Pragmatic Play and NetEnt typically fall in the 96%–97% range. cv10 only partners with providers whose games are independently audited for RTP accuracy.

Wagering requirements on cv10 bonuses specify how many times the bonus amount must be bet before winnings derived from that bonus can be withdrawn. For example, a 30x wagering requirement on a ৳1,000 bonus means you must place ৳30,000 in qualifying bets before withdrawing bonus-related winnings. Specific wagering requirements are listed in each individual bonus's terms and conditions.

To opt out of cv10 bonus offers, visit the Promotions or Bonus Settings section of your account and disable bonus participation. Once opted out, your deposits will not trigger bonus awards and there will be no wagering requirements attached to your withdrawals. You can re-enable bonus participation at any time through the same settings menu.

cv10 rewards regular players through an ongoing loyalty programme. Points are accumulated based on your betting and wagering activity and can be exchanged for bonus credits, free spins or cashback. Higher activity levels unlock VIP tiers with enhanced benefits including faster withdrawals, higher deposit limits, dedicated account management and exclusive seasonal promotions around events like Eid and Pohela Boishakh.

The minimum age to register and play on cv10 is 21 years. This age restriction is strictly enforced through age declaration at registration and through the KYC identity verification process. Any account found to be operated by a person under the age of 21 will be immediately suspended and any funds forfeited in accordance with cv10's Terms and Conditions.

To self-exclude from cv10, go to the Responsible Gaming section within your account settings and select a self-exclusion period: 6 months, 1 year, 5 years, or permanent. Self-exclusion cannot be reversed during the chosen period. Alternatively, contact the cv10 support team at [email protected] and request immediate self-exclusion — the team will action this without delay.

cv10 customer support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). You can reach the support team by emailing [email protected]. For responsible gaming matters, account security concerns, or urgent withdrawal issues, mark your email subject accordingly for priority handling. The team aims to respond to all enquiries within a few hours.

Yes — cv10 allows every player to set daily, weekly or monthly deposit limits directly from the Responsible Gaming section of their account settings. Once a limit is set, cv10 will block any deposit that would exceed it. Increasing a limit takes effect after a 7-day cooling-off period; decreasing a limit takes effect immediately. These tools are free to use and available to all players without restriction.