cv10 Terms & Conditions — Your Rights and Responsibilities

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

• "Platform" refers to the cv10 website accessible at cv10.io and all associated services, features and tools available thereon.
• "Player" / "User" / "You" refers to any individual who accesses, registers on or uses the cv10 Platform.
• "Account" refers to the registered profile held by a Player on the cv10 Platform.
• "Balance" refers to the total real-money funds held within a Player's Account, excluding bonus funds unless otherwise stated.
• "Bonus Funds" refers to any promotional credits, free spins or incentive amounts credited to a Player's Account that are subject to wagering requirements.
• "Wagering Requirement" refers to the number of times a bonus amount must be staked before it becomes eligible for withdrawal.
• "Sportsbook" refers to the sports betting section of the cv10 Platform, covering cricket, football, kabaddi and other sporting markets.
• "Casino" refers to the online casino section of the cv10 Platform, including live dealer tables, slots, card games and crash games.
• "BDT" / "৳" refers to Bangladeshi Taka, the official currency of Bangladesh, used for all financial transactions on the Platform.
• "KYC" refers to Know Your Customer verification procedures, including identity and address verification required to process withdrawals.

By accessing or using the cv10 Platform in any manner — including browsing the website, creating an Account, depositing funds, placing bets or playing casino games — you acknowledge that you have read, understood and unconditionally agree to be bound by these Terms & Conditions, together with the cv10 Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

These Terms apply to all users of the cv10 Platform, regardless of whether they have registered an Account or are browsing as a guest. The most current version of these Terms is always published at cv10.io/terms-conditions. It is your responsibility to review these Terms periodically for any changes. Continued use of the Platform following the publication of revised Terms constitutes acceptance of those revised Terms.

If you are accessing cv10 on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these Terms.

3.1 Age Requirement. You must be at least 21 years of age to register and use a cv10 Account. cv10 operates a strict 21+ policy in compliance with responsible gaming best practices applicable to the Bangladesh market. Any player found to be under the age of 21 will have their Account immediately closed and any balance forfeited.

3.2 Residency. The cv10 Platform is operated for the benefit of players located in Bangladesh. By registering, you confirm that your use of the Platform is lawful under the laws applicable to you in your jurisdiction. It is your sole responsibility to determine whether accessing or using the cv10 Platform is legal in your jurisdiction.

3.3 One Account Policy. Each individual may hold only one active cv10 Account. Registering multiple Accounts — whether using different names, email addresses, payment methods or devices — is strictly prohibited and constitutes a material breach of these Terms. cv10 reserves the right to close all associated Accounts and forfeit any balances upon discovery.

3.4 Accurate Information. When registering, you must provide accurate, complete and current information including your full legal name, date of birth, residential address in Bangladesh and a valid contact number. You are responsible for keeping this information up to date. Providing false registration information may result in immediate Account closure.

3.5 KYC Verification. cv10 reserves the right to request identity verification documents at any time, including but not limited to a national identity card, passport or utility bill. Failure to provide satisfactory documentation within a reasonable time may result in suspension of withdrawal privileges or Account closure.

4.1 Security. You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your login details with any other person. cv10 will never request your password by email, phone or live chat.

4.2 Unauthorised Access. You must notify cv10 immediately if you suspect any unauthorised access to or use of your Account. cv10 will not be liable for any losses arising from unauthorised access where you have failed to maintain adequate security of your credentials.

4.3 Account Suspension & Closure. cv10 reserves the right, at its sole discretion, to suspend, restrict or permanently close any Account where there is evidence or reasonable suspicion of: fraudulent activity, collusion, manipulation of games or betting markets, breach of these Terms, or any conduct deemed harmful to the integrity of the Platform.

4.4 Inactive Accounts. An Account that has received no login activity for a continuous period of 12 months may be classified as inactive. cv10 reserves the right to apply an inactivity fee or close inactive Accounts after providing reasonable advance notice to the registered email address.

5.1 Supported Methods. cv10 supports deposits and withdrawals via bKash, Nagad, Rocket and Upay mobile wallets, as well as bank transfers through major Bangladeshi financial institutions including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank and Sonali Bank. All transactions are denominated in BDT (৳).

5.2 Minimum Deposit. The minimum single deposit amount is ৳200. There is no maximum deposit limit, however cv10 reserves the right to impose account-level deposit limits for responsible gaming purposes.

5.3 Withdrawal Processing. Withdrawal requests are typically processed within 30 minutes of submission, subject to completion of KYC verification. cv10 will only process withdrawals to a payment method registered in the same name as the cv10 Account. cv10 charges zero fees on deposits or withdrawals.

5.4 Own Funds. You may only deposit funds from payment methods that are registered in your own name. Depositing funds on behalf of another person, or receiving deposits from a third party, is strictly prohibited and may result in Account suspension.

5.5 Currency. All Account balances, bets, winnings and transactions are displayed and processed in Bangladeshi Taka (BDT). cv10 does not currently support multi-currency Accounts.

6.1 General. cv10 may offer bonuses, free spins, cashback promotions and other incentives to Players from time to time. All promotional offers are subject to the specific terms communicated at the time of each offer, including wagering requirements, eligible games, minimum odds and expiry dates.

6.2 Wagering Requirements. Bonus funds must be wagered the number of times specified in the applicable promotion before they can be converted to withdrawable funds. Unless otherwise stated, wagering contributions vary by game type — slots typically contribute 100%, while live casino games and sportsbook bets may contribute at a lower rate as specified in the promotion details.

6.3 Welcome Bonus. New Players may be eligible for a welcome bonus of up to ৳30,000 on their first deposit. The welcome bonus is available to each new Player once. Wagering requirements and full bonus terms are displayed on the promotions page at the time of registration.

6.4 Abuse. Any Player found to be abusing promotional offers — including but not limited to creating multiple accounts to claim the same bonus, placing hedged bets to fulfil wagering requirements with minimal risk, or exploiting system errors — will have their bonus funds voided and may have their Account permanently closed.

6.5 Expiry. Bonus funds and free spin winnings that have not been wagered within the timeframe specified in the promotional terms will automatically expire and be removed from the Account balance without notice.

7.1 Sportsbook. All sports bets placed on the cv10 Sportsbook are subject to the specific rules of the relevant sport and market. In the event of any ambiguity, cv10's interpretation of the applicable sporting rules shall be final. cv10 covers cricket (BPL, T20 World Cup, IPL, Bangladesh Tigers bilateral matches), football, kabaddi, hockey and a range of other sports.

7.2 Acceptance of Bets. cv10 reserves the right to refuse, limit or void any bet at its sole discretion, including in circumstances where: the odds were clearly displayed in error, a technical fault occurred, or there is evidence of market manipulation. Bets are not confirmed until a unique bet reference number has been issued.

7.3 Void Bets. A bet will be voided, and the stake returned, if the event is cancelled, postponed beyond 72 hours of its scheduled start time, or if insufficient play occurs to determine a legitimate result. cv10's decision on void bets is final.

7.4 Casino Games. All casino games on the cv10 Platform — including live dealer tables, slot titles, Teen Patti Joker, Andar Bahar, Megaways slots and crash games — use certified Random Number Generator (RNG) technology or live-streamed professional dealers. Game rules are displayed within each individual game interface. Malfunction of any game voids all associated plays and wagers.

7.5 In-Play Betting. In-play (live) betting markets are subject to rapid change. cv10 makes no guarantee that in-play odds will remain available for any given period. Bets placed after the relevant event or point in play has occurred will be voided.

The following actions are strictly prohibited on the cv10 Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate Account suspension, permanent closure and forfeiture of funds:

• Registering multiple Accounts or assisting another person to evade the one-account policy.
• Using automated bots, scripts, software, or artificial intelligence tools to interact with the Platform, place bets or manipulate game outcomes.
• Engaging in match-fixing, spot-fixing, or any form of manipulation of sporting events covered by the Sportsbook.
• Exploiting software bugs, glitches or errors in games or the Platform to gain an unfair advantage. Any winnings derived from such exploitation will be voided.
• Colluding with other players in multiplayer games or poker-style formats.
• Depositing funds derived from illegal activity or using the Platform for money laundering purposes.
• Providing false, misleading or incomplete information at registration or during KYC verification.
• Accessing the Platform in a jurisdiction where doing so is prohibited by applicable law.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the cv10 Platform's underlying technology.

All content on the cv10 Platform — including but not limited to the brand name, logo, graphic design, software, source code, game assets, written content, promotional materials and user interface elements — is the exclusive intellectual property of cv10 or its licensed third-party providers, and is protected by applicable copyright, trademark and intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the cv10 Platform for personal, non-commercial entertainment purposes only. This licence does not permit you to: copy, reproduce, distribute, publish, display, modify, create derivative works from, or commercially exploit any part of the Platform or its content without cv10's prior written consent.

Game titles, artwork and software provided by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi and others — remain the intellectual property of their respective owners. cv10 operates these titles under valid commercial licence agreements with each provider.

10.1 To the maximum extent permitted by applicable law, cv10 shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages arising from your use of, or inability to use, the Platform or any of its services — including but not limited to loss of winnings, loss of data, business interruption or financial loss.

10.2 cv10 does not warrant that the Platform will be uninterrupted, error-free or free from viruses or other harmful components. Scheduled maintenance or emergency downtime may temporarily affect Platform availability. cv10 will make reasonable efforts to notify Players of planned maintenance in advance.

10.3 In no event shall cv10's total aggregate liability to any Player exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

10.4 Nothing in these Terms shall limit or exclude cv10's liability for fraud, wilful misconduct or any other liability that cannot be lawfully limited or excluded.

cv10 collects, stores and processes personal data in accordance with its Privacy Policy, which is available at cv10.io/privacy-policy and incorporated into these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

cv10 collects personal data including your name, date of birth, address, contact details, payment information and gaming activity records for the purposes of account administration, KYC verification, fraud prevention, regulatory compliance and improvement of the Platform's services.

cv10 will not sell, rent or transfer your personal data to unaffiliated third parties for their own marketing purposes without your explicit consent. Data may be shared with identity verification providers, payment processors and fraud prevention services as necessary to operate the Platform.

cv10 is committed to promoting safe and responsible gaming practices. We provide a suite of responsible gaming tools to every Account holder, available at any time from your account settings:

• Deposit Limits: Set daily, weekly or monthly deposit caps to manage your spending.
• Loss Limits: Define the maximum amount you are comfortable losing in a given period.
• Session Time Reminders: Receive alerts when you have been playing for a specified duration.
• Cooling-Off Period: Take a temporary break from gaming for 24 hours, 48 hours, 7 days or 30 days.
• Self-Exclusion: Permanently exclude yourself from the cv10 Platform if you feel your gambling is no longer under control.

cv10 is strictly for adults aged 21 and above. If you are concerned about your own gambling habits, or those of someone you know, please visit the cv10 Responsible Gaming page or contact our support team at [email protected]. Support is available 24 hours a day, 7 days a week.

cv10 reserves the right to amend, update or replace these Terms & Conditions at any time. When material changes are made, cv10 will notify registered Players via the email address on file or through a prominent notice on the Platform. The effective date of the revised Terms will be updated at the top of this page.

Your continued use of the cv10 Platform after the publication of any amended Terms constitutes your acceptance of the updated Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure by contacting support.

Minor amendments — such as corrections of typographical errors, clarifications that do not materially alter the substance of any clause, or updates to section numbering — may be made without specific notice, though the effective date will always be updated.

These Terms & Conditions are governed by and construed in accordance with applicable law. In the event of any dispute, complaint or claim arising out of or in connection with your use of the cv10 Platform, you should first contact cv10's support team to seek informal resolution.

cv10 aims to resolve all Player disputes within 10 business days of receipt. If a dispute cannot be resolved informally, both parties agree to submit the matter to binding arbitration before pursuing any court action. cv10's decisions regarding account balances, void bets and bonus forfeiture — where taken in accordance with these Terms — are final.

Nothing in this clause limits your statutory rights as a consumer where applicable under the laws of Bangladesh.

If you have any questions, concerns or complaints regarding these Terms & Conditions, please contact the cv10 support team. Our team is available 24 hours a day, 7 days a week.

Support email: [email protected] (plain text — not a clickable link)

Please include your registered Account username and a clear description of your query when contacting us. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).